The US Transportation Department has launched an investigation into Southwest Airlines' December holiday travel meltdown, which saw 16,700 flights canceled and the airline losing between $400 million and $425 million in lost ticket revenue. The department's spokesperson said the investigation is "rigorous and comprehensive" and will look into whether executives overscheduled flights, which is considered an unfair and deceptive practice under federal law.
US Transportation Department Launches Investigation into Southwest Airlines’ Holiday Travel Meltdown
US Transportation Department Launches Investigation into Southwest Airlines’ Holiday Travel Meltdown