Key takeaways:
- The US Transportation Department has launched an investigation into Southwest Airlines’ holiday travel meltdown in December.
- The probe will look into whether executives overscheduled flights, which is considered an unfair and deceptive practice under federal law.
- The Transportation Department’s investigation is still ongoing and it is unclear when the investigation will be completed or what the outcome will be.
The US Transportation Department has launched an investigation into Southwest Airlines’ holiday travel meltdown in December. The probe will look into whether executives overscheduled flights, which is considered an unfair and deceptive practice under federal law.
A spokesperson for the department said that the investigation is in its initial phase and is a “rigorous and comprehensive” one. The airline canceled more than 16,700 flights between December 21 and 29, slashing around two-thirds of its daily schedule.
Southwest Airlines said in a statement that it was prepared for the winter storm, but the massive weather system caused a travel meltdown. The airline is expected to lose between $400 million and $425 million in lost ticket revenue that will be refunded to customers.
The Transportation Department’s investigation into the airline’s meltdown is still ongoing. It is unclear when the investigation will be completed or what the outcome will be. However, the department is taking the matter seriously and will continue to look into the airline’s practices.
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