Key takeaways:
- United Airlines CEO Scott Kirby issued an apology for chartering a private jet during the nationwide weather-related travel disruptions earlier this week.
- The airline has been working to get customers to their destinations as quickly as possible, and has offered customers refunds and travel vouchers for future flights.
- The airline has also been providing hotel accommodations and meals to customers who have been stranded due to the disruptions.
United Airlines CEO Scott Kirby issued an apology Friday for chartering a private jet during the nationwide weather-related travel disruptions earlier this week. Thousands of flights were delayed and canceled, leaving customers stranded across the U.S.
Kirby said in a statement shared with NBC News that taking a private jet was the wrong decision because it was insensitive to customers who were waiting to get home. He went on to “sincerely apologize to our customers and our team members who have been working around-the-clock for several days — often through severe weather — to take care of our customers.”
The airline has been dealing with the fallout from the weather-related disruptions, which began on Sunday and continued through Tuesday. The airline canceled more than 3,000 flights across the U.S. on Monday and Tuesday, and more than 1,000 flights on Wednesday.
The airline has been working to get customers to their destinations as quickly as possible, and has offered customers refunds and travel vouchers for future flights. The airline has also been providing hotel accommodations and meals to customers who have been stranded due to the disruptions.
Kirby’s apology comes after the airline has been dealing with the fallout from the disruptions. The airline has been working to get customers to their destinations as quickly as possible, and has offered customers refunds and travel vouchers for future flights. The airline has also been providing hotel accommodations and meals to customers who have been stranded due to the disruptions.
Be First to Comment