Key takeaways:
- The proposed rule would require airlines to provide refunds and compensation to passengers, as well as meals, overnight accommodations and rebooking for passengers stranded by delays.
- The proposed rule would be the first of its kind to require airlines to pay compensation beyond a ticket refund and to cover expenses that consumers incur.
- The Biden administration is hoping that the new regulations will help ensure that passengers are not left stranded and without resources when airlines are at fault.
The Biden administration is set to unveil a new proposal on Monday that would require airlines to provide compensation to passengers for major flight delays and cancellations. The proposed rule would apply to delays and cancellations within the airlines’ control and would require airlines to provide refunds and compensation to passengers, as well as meals, overnight accommodations and rebooking for passengers stranded by delays.
The new regulations would also mandate “timely customer service” when airlines are confronted with widespread cancellations, a proposal clearly aimed at incidents like Southwest Airlines’ now-infamous holiday season, when stranded customers complained about being unable to get basic information.
The proposed rule would be the first of its kind to require airlines to pay compensation beyond a ticket refund and to cover expenses that consumers incur, including rebooking on another flight, if the airline causes a cancellation or significant delay.
The Biden administration is hoping that the new regulations will help ensure that passengers are not left stranded and without resources when airlines are at fault. The proposal is expected to be released on Monday, and the administration is currently working on the details of the regulations.
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